This is a permanent, full-time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are extremely excited to launch our new Neighbourhood Housing Management Model across our operating areas of Liverpool, Warrington, and St Helens. This model has been devised to enhance the way our services are delivered and to ensure we are more responsive to tenants needs through spending more time in our Torus neighbourhoods. To achieve this, we are investing significant investment and additional resources in our Neighbourhoods team with the aim of creating more manageable patch sizes and restoring the personal link between tenants and their Neighbourhood Officer.
We therefore have a range of exciting opportunities within our Neighbourhoods team and are welcoming applications from candidates who want to be part of a professional team, committed to providing excellent housing management services and putting tenants at the heart of what we do.
We have a number of opportunities for Neighbourhood Housing Officer roles in each of our three operating areas managing an average path size of 650 properties.
Neighbourhood Housing Officers will be our presence in the neighbourhoods they manage, providing an effective and efficient tenancy and estate management service with support from the enforcement team they will ensure that tenants meet their contractual obligations and that neighbourhoods are as safe, clean, and attractive as possible.
Acting as an ambassador for Torus building relationships with our tenants and a range of different agencies is a key part of all this role with the aim of delivering exceptional housing management services.
You will be responsible for carrying out a range of duties including viewings, tenancy audits, exchanges, pre termination visits, block inspections, abandoned dwellings and pursuing no access. Management of low level ASB, unauthorised occupation, neighbour disputes, and environmental issues such as fly tipping, untidy gardens and enforcement of tenancy conditions are just a flavour of tasks that will keep your days busy and varied.
Reporting to a Neighbourhood Housing Team Leader you will be responsible for meeting key performance targets.
We are seeking applicants that are highly motivated, can work effectively as part of a team and can deliver excellent outcomes in a fast-paced environment. Sound practical experience of delivering housing management would be an advantage, however as part of the launch of our new model we will be offering an exciting training and development programme. We are therefore keen to welcome applications from individuals who do not meet all the essential criteria in the person specification but who demonstrate strong potential, have transferable skills and experience and are eager to learn.
If you share or vision and values, want to play a key role in growing stronger communities and are passionate about making a difference to people’s lives we want to hear from you.
This is an important role in which you will:
Be responsible for performance and tenancy management on your designated patch.
Carry out accompanied viewings and liaise with the Allocations Team to ensure demand for properties on your patch and support the sustainment of tenancies.
Participate in multi-agency meetings, working groups and other meetings to deliver required outcomes.
To oversee your neighbourhood and proactively address any issues that would affect demand and costs, liaising with the wider Torus Group as appropriate.
To be successful in this role you will:
Experience of managing housing stock or delivering a service to clients.
Knowledge of housing legislation
The ability to negotiate with and influence partners and stakeholders to gain shared business aims.
The skills to manage relationships with tenants including challenging non-compliance.
A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
PLEASE NOTE:
If you are successful at the shortlisting stage and are invited to interview, we will request that you bring along copies of all qualifications and certificates that are essential for the role
PLEASE NOTE:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;
Right to work verification
Qualification certificate check
2x Completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s
Happy to Talk Flexible Working
Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.
The Company
We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us.
Torus is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus “A place where everyone belongs” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus’ Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Torus is the North West’s largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We’re all about creating sustainable, stable and thriving communities – and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you.
We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of.
We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.
Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in.
We believe our people deserve the opportunity to explore their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future.
We Own it – Our people focus on solutions. We take individual and collective responsibility for our actions.
We Care – Our people are supportive. We take pride in what we do for each other and for our customers.
We Deliver – Our people are committed. We work together as one team to achieve great results.
We are Torus!
Working at Torus
Our Benefits
Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays
Enhanced Maternity / Paternity & Adoption Pay
Aviva
Pension
Life
Assurance
Health & Wellbeing Support
Happy to Talk Flexible / Agile Working
Internal Reward and Recognition
Financial Wellbeing
Car Lease Scheme
Cycle to Work Scheme
Professional Study / Development Opportunities
Social
Events
Contact Us
For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - working@torus.co.uk.
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