We Own It
We Care
We Deliver

Team Leader - Tenancy Sustain

Salary £37,850
Location St Helens
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a permanent, full-time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are extremely excited to launch our new Neighbourhood Housing Management Model across our operating areas of Liverpool, Warrington, and St Helens. This model has been devised to enhance the way our services are delivered and to ensure we are more responsive to tenants needs through spending more time in our Torus neighbourhoods. To achieve this, we are investing significant investment and additional resources in our Neighbourhoods team with the aim of creating more manageable patch sizes and restoring the personal link between tenants and their Neighbourhood Officer.

We therefore have a range of exciting opportunities within our Neighbourhoods team and are welcoming applications from candidates who want to be part of a professional team, committed to providing excellent housing management services and putting tenants at the heart of what we do.

Torus are seeking a pro-active and dedicated Team Leader to lead on our Tenancy Sustainment Service.

The role will support a team of 7 Tenancy Sustainment officers who provide practical advice and support to tenants with multiple complex needs and challenging behaviour, who require assistance with sustaining their tenancy.

This is in an important role which plays a central part in the lives of people who may need additional advice and support.

This is an important role in which you will:

  • To motivate, lead, empower and inspire team members and to demonstrate the core company behaviours and values.
  • To support team members to empower customers to positively engage in support services to promote financial independence, raising aspirations, gaining, and maintaining successful tenancies, keep customers safe and ultimately reduce tenancy failure across Liverpool, Warrington, and St Helens
  • Support, identify and respond to adult and children safeguarding concerns, taking action when required.
  • Monitor and review team member’s caseloads and multi-agency working.
  • Lead on team meetings and 1-2-1s
  • Ensure that internal service level agreements are maintained in relation to referrals made to Tenancy Sustainment Team

To be successful in this role you will:

  • Acting as an ambassador for Torus and building relationships with tenants and external agencies will be an important part of this role.
  • Reporting to the Operations Manager - Support Network, you will also be responsible for meeting key performance targets, whilst coaching the team and utilising performance frameworks and data.
  • We are seeking applicants that are highly motivated, can work effectively as part of a team and can deliver excellent outcomes in a fast-paced environment.
  • Experience of leading a team in a support environment is preferred, however we will be offering an exciting training and development programme as part of this role.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C’s

 

Happy to Talk Flexible Working

The Company

We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us.

Torus is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus “A place where everyone belongs” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus’ Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

Torus is the North West’s largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We’re all about creating sustainable, stable and thriving communities – and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of.  

We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.  

Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in.  

We believe our people deserve the opportunity to explore their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future.

We Own it – Our people focus on solutions. We take individual and collective responsibility for our actions.  

We Care – Our people are supportive. We take pride in what we do for each other and for our customers.  

We Deliver – Our people are committed. We work together as one team to achieve great results.  

We are Torus!

Working at Torus

Our Benefits

Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays

Enhanced Maternity / Paternity & Adoption Pay

Aviva
Pension

Life
Assurance

Health & Wellbeing Support

Happy to Talk Flexible / Agile Working

Internal Reward and Recognition

Financial Wellbeing

Car Lease Scheme

Cycle to Work Scheme

Professional Study / Development Opportunities

Social
Events

Contact Us

For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - working@torus.co.uk.

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